Refund Policy

This policy covers everything you can buy from Bubo2, Inc. ("Bubo²", "we") on bubo2.com and app.bubo2.com: subscription plans (Creator, Pro, and Studio, billed monthly), extra hosted Showcases, and credit packs. It supplements our Terms of Service. Nothing in this policy limits rights that consumer law gives you in your country.

The short version

• You have 14 days to change your mind about any purchase or renewal, wherever you live.
• When we refund, we deduct the value of what you already used — mainly GPU processing, valued at $0.05 per credit.
• After 14 days, cancelling stops your next renewal. We don't refund the remainder of a running billing period.
• Your Models and files are never deleted, whatever happens with billing.

1. The 14-day refund window

You can request a refund within 14 days of any charge: a first subscription payment, a renewal, a credit pack, or an extra hosted Showcases purchase.

When you buy a plan or pack, you ask us to start providing the service immediately — credits are granted and usable right away, and your Showcases go live without waiting for the 14 days to pass. Because of that, and as you acknowledge at checkout, a refund inside the 14-day window is reduced by the value of the service you have already used, calculated as described below.

2. How we calculate a subscription refund

Your refund is the amount you paid for the period, minus the greater of:

1. Processing you ran — credits consumed since the charge, valued at $0.05 per credit (the rate of our smallest credit pack), or
2. Time elapsed — the share of the billing period that has already passed, applied to the price you paid.

We deduct whichever of the two is greater — never both — and the deduction is capped at the amount you paid. The refund can be zero, but never negative; we never bill you extra under this policy.

Example. You buy Pro for $49 and request a refund on day 10, having used 600 credits. Time elapsed is 10/30 × $49 ≈ $16. Processing used is 600 × $0.05 = $30. We deduct the greater ($30) and refund $19.

Example. You buy Creator monthly for $12, use all 360 credits in two days, then request a refund. Processing used is 360 × $0.05 = $18, which exceeds the $12 you paid. The refund is $0.

When a subscription refund is issued, the plan ends immediately: remaining plan credits are removed, while credit-pack and earned credits stay in your workspace. Published Showcases above your new allowance follow the standard 14-day grace period before being unpublished. Your Models and files are never deleted.

3. Credit packs

Within 14 days of purchase:

• Unused pack — full refund.
• Partially used pack — refund of the unused share at the pack's own price: refund = price × (unused credits ÷ pack size). The unused credits are removed when the refund is issued.
• Fully used pack — no refund.

Packs never expire, so there is no refund for expiry.

4. Extra hosted Showcases

Within 14 days of a charge, we refund the unused time on a pro-rata basis. After that, you can reduce or remove extras at any time; the change is prorated on your next invoice.

5. After the 14-day window

Cancelling a subscription stops it from renewing. Your plan, credits, and hosting stay active until the end of the month you paid for. We don't issue partial refunds for unused time or unused credits after the 14-day window has passed.

6. Renewals

The 14-day window applies to each renewal charge as well, with the deduction counting only usage since that renewal.

If you didn't intend to renew, contact us within 14 days of the renewal charge — with little or no usage since the renewal, you'll get a full or near-full refund under the formula above.

7. Free and earned credits

Credits from signup, onboarding milestones, or promotions have no cash value and can't be refunded, exchanged, or transferred. Credits of any kind can never be redeemed for cash except as part of a refund described in this policy.

8. How to request a refund

Email billing@bubo2.com from an email address associated with your workspace, or use the withdrawal form below. Tell us which charge you mean; we'll confirm receipt and process eligible refunds within 14 days of your request.

Refunds go back to the original payment method, in the currency of the original charge, and typically appear within 5–10 business days depending on your bank. Taxes are refunded in proportion to the refunded amount.

9. Payment disputes

If you believe a charge is wrong, contact us first — most issues are resolved within a couple of business days, faster than a bank dispute. While a payment dispute (chargeback) is open, we may pause paid processing on the affected workspace. Your Models and files are never deleted.

Appendix: Withdrawal form

(Complete and return only if you wish to withdraw from the contract.)

To: Bubo2, Inc., 1111B S Governors Ave STE 23389, Dover, DE 19904, US — billing@bubo2.com

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: [plan or purchase]

Ordered on: [date] · Workspace / account email: [email]

Name of consumer(s): · Address of consumer(s): · Signature (only if on paper): · Date: